General Policies & Guidelines
By purchasing any product or service from Camelot Studios you agree to the following policy terms and conditions. If you have any questions regarding policies, feel free to contact me!
Payment Policies:
1. I accept payments through PayPal or Credit/Debit card only, or Cash for in-person/pickup
2. Payment plans: Payment plans will be accepted on items costing $150 or more*
- A non-refundable 25% down payment must be made, and the remaining balance can be paid off via weekly/bi-weekly payments
- An additional $5.00 fee will be applied to each invoice if payments are not made on time
- Failure to make 3 payments will result in a breach in the Payment Plan policy, and all payments except for the initial down payment, initial shipping costs, and accrued late fees will be refunded. The initial 25% down payment, initial shipping costs, and any accrued late fees will NOT be refunded in result of a breach of policy.
- Models put on a payment plan will NOT be shipped until the item is paid for in full.
- When making an offer, the subject of the email must contain the name of the piece you are making an offer on (ex. "Bay Furlong Medallion Offer") Note that by making an offer you are comitting to purchasing the piece.
- The body of the email should contain your name, your initials, your offer price, and your email for contact should you have the highest offer.
- All offer periods are relative to EST (Eastern Standard Time Zone) and will begin and end according to those times
Commission Policies:
1. Commissions will typically take 1-3 months for completion, unless otherwise stated. Completion time frame is not guaranteed
2. No additional fees will be added if the client supplies the model, otherwise the studio can provide the model but there will be additional charges for the price of the model and an additional $5.00 fee
3. Depending on the size and condition of the model sent for commission, an additional $10-$20 in prepping fees may be applied to the total
4. At least 50% of the total cost for any commission work must be paid upfront unless otherwise stated, and the remaining balance will be paid once the commission has been completed
- All sales final on commissions.
- Failure to pay the remaining balance on a commission grants the artist permission to keep the model until payment is completed. If the remaining balance has not been fulfilled within 6 months of completion of the commission this results in the forfeit of the commission and grants permission to the artist to keep and/or sell the model as they see fit.
- If this happens, any payments made prior (i.e. the %50 upfront cost) will not be refunded to cover the cost of materials and time spent.
Shipping Policies:
1. In regards to both products purchased and commission work, shipping is ALWAYS paid for by the client unless otherwise stated
2. For small orders (13 oz or less), Free Shipping in the continental United States, for larger orders shipping is $10.00 USD. International shipping varies from $2.00 to $25.00 USD depending on products purchased. Shipping will be calculated at checkout.
3.Any product that includes shipping (PPD) is to the continental United States only. International shipping will be additional
4. Any products or services that are currently under payment plans will only be shipped once the product/service has been paid for in full
5. If any items are damaged during the shipping process, refunds or replacements are available and will be discussed on a client to client basis depending on the situation
1. In regards to both products purchased and commission work, shipping is ALWAYS paid for by the client unless otherwise stated
2. For small orders (13 oz or less), Free Shipping in the continental United States, for larger orders shipping is $10.00 USD. International shipping varies from $2.00 to $25.00 USD depending on products purchased. Shipping will be calculated at checkout.
3.Any product that includes shipping (PPD) is to the continental United States only. International shipping will be additional
4. Any products or services that are currently under payment plans will only be shipped once the product/service has been paid for in full
5. If any items are damaged during the shipping process, refunds or replacements are available and will be discussed on a client to client basis depending on the situation
Refund Policies:
1. All sales are final with the exception of damaged or lost items.
2. If any items are damaged during the shipping process, refunds or replacements are available and will be discussed on a client to client basis depending on the situation
3. 100% Refunds will be available for lost items
4. In regards to payment plans, refunds will be available but will not include the initial 25% down payment or any late fees that have been accrued, unless the item has been damaged/lost in the shipping process
1. All sales are final with the exception of damaged or lost items.
2. If any items are damaged during the shipping process, refunds or replacements are available and will be discussed on a client to client basis depending on the situation
3. 100% Refunds will be available for lost items
4. In regards to payment plans, refunds will be available but will not include the initial 25% down payment or any late fees that have been accrued, unless the item has been damaged/lost in the shipping process
Copyright:
1. All images/logos are copyright by Cameryn Oswald of Camelot Studios (or their respective owners). Please do not use without permission from either myself or their respective owners. Please do not remove any watermarks on these photos, nor should you take credit for them.
2. Resins sculpted by me may be altered or customized in any way you choose. However, you may not reproduce or claim credit for the original sculpture or altered piece.
3. Please do not alter any paintwork done by me or claim credit for the paintwork. If there is something you would like altered on a finished piece (i.e. addition of a sock/star/etc.) please contact me and I would be happy to make that change. If you wish to strip a piece painted by me, please ask and let me know before doing so.
4. I do not do extensive repairs or restorations, but if a touch up is needed (ear/hoof/tail rub) on a piece painted by myself, please contact me and I can touch up your model or help you get in contact with someone who does extensive restorations.
1. All images/logos are copyright by Cameryn Oswald of Camelot Studios (or their respective owners). Please do not use without permission from either myself or their respective owners. Please do not remove any watermarks on these photos, nor should you take credit for them.
2. Resins sculpted by me may be altered or customized in any way you choose. However, you may not reproduce or claim credit for the original sculpture or altered piece.
3. Please do not alter any paintwork done by me or claim credit for the paintwork. If there is something you would like altered on a finished piece (i.e. addition of a sock/star/etc.) please contact me and I would be happy to make that change. If you wish to strip a piece painted by me, please ask and let me know before doing so.
4. I do not do extensive repairs or restorations, but if a touch up is needed (ear/hoof/tail rub) on a piece painted by myself, please contact me and I can touch up your model or help you get in contact with someone who does extensive restorations.